Standard Procedure for Receiving Materials

hotel-stores-receiving-area

Hotel/hospitality establishments have adopted procedures that govern the receiving process of materials or inputs in the organization. There are no specific laws that govern this process, especially in the private sector. However, in public sectors, […]

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Managing Service Process in Hotels

Managing service process in hotels

Ultimately one thing really matters in the service encounter – “the customer’s perceptions of what occurred” Processes are the architecture of services. They describe the method and sequence in which service operating systems work and […]

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