Handling Conventional and Conferencing Clients

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Conventional and conferencing clients are the core business in most hotels and first-class hospitality establishments. Considering the fact that there is seasonality in hotel business especially at the coastal lines, most entrepreneurs and investors are diversifying their […]

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Hotel Guest Departure SOP

A-guest-checking-out-at-hotel-reception

Hotel departure is part of the final stages of the guest cycle. It examines the various activities involved in checkout and bill settlement. Check out involves the front desk as also other departments such as […]

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Hotel Business Centre SOP

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A business centre is a unique complete business solution geared for public access at hotels, and resorts. Utilizing the combination of secure Internet station browser and our high-end multi-function devices, business centres offer high-speed internet […]

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Managing Service Process in Hotels

Managing service process in hotels

Ultimately one thing really matters in the service encounter – “the customer’s perceptions of what occurred” Processes are the architecture of services. They describe the method and sequence in which service operating systems work and […]

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Hotel Front Office SOP

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The front office is the heart of any hotel. The standard front office operating procedures will address everything from the appearance of employee uniforms to making guest reservations at local theaters. These procedures are crucial […]

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