Standard Communication Procedure

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What is communication? Communication is the process of sharing information in a simplistic form that is from the sender to the receiver and getting feedback. Why do we communicate? We communicate to – Enhance relationships […]

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Up-Selling and Cross-Selling Process

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Up-selling and Cross-selling is a common term that is used in the hospitality industry to refer to the act of promoting products to customers. It emanates from a simple word “SELLING” Selling Selling simply means […]

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Introduction to Hotel SOP

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Overview Hotel Standard Operating Procedures refers to those standards that cut across all departments in a hotel. It’s clear that many hotels are seeking big design changes to appeal to the more informed tastes of […]

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