Hotel Room Service SOP

hotel-room-service

Room service is part of the hotel operations where they serve food conveniently to their respective guest rooms by just calling the room service department and place an order of food and drinks to be […]

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Fine Dining Restaurant Service SOP

fine-dining-breakfast-service

From customer service to place settings and posture, there are many rules and standards that are expected to be followed when working in a fine-dining environment. Though some of these etiquette practices may seem like […]

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How to Provide Quality Butler Service in Hotels

butler-service

The butler is an important factor in a team of professionals striving to deliver a high level of personalized service that exceeds not only the expectation of the client but will add his personal attributes […]

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Maintenance Request Standard Procedure in Hotels

plumber on duty

Every hospitality establishment has a Maintenance Department that is dedicated to providing and maintaining a safe, orderly and respectful working environment which contributes to guest and staff satisfaction. It should be noted that there are […]

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Hotel Conferencing Operations Work Instruction

Business-Meeting-in-Hotel-Conference-Room

Conferencing refers to proceedings where people get together to reflect on a particular topic. Conferences are more often held externally as they involve larger numbers of attendees and people from different businesses. Hotels’ Conference & […]

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Hotel Switchboard SOP

Switchboard-operator-at-workstation

Switchboard operators work for major hospitality establishments where invasions of telephone calls are handled. The operator helps callers by answering or connecting the caller to the appropriate person or department. With the invention of technology […]

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Food and Beverage Service Work Instruction

Hotel-waitress-at-workstation

Purpose – To provide food and beverage sales and service in a timely and efficient manner while ensuring customer satisfaction Scope – Applies to all food and beverage preparation, service and sales at the hotel […]

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Hotel Business Centre SOP

Guest-Interacting-at-Hotel-Business

A business centre is a unique complete business solution geared for public access at hotels, and resorts. Utilizing the combination of secure Internet station browser and our high-end multi-function devices, business centres offer high-speed internet […]

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