Hotel Business Centre SOP

Guest-Interacting-at-Hotel-Business

A business centre is a unique complete business solution geared for public access at hotels, and resorts. Utilizing the combination of secure Internet station browser and our high-end multi-function devices, business centres offer high-speed internet […]

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Managing Service Process in Hotels

Managing service process in hotels

Ultimately one thing really matters in the service encounter – “the customer’s perceptions of what occurred” Processes are the architecture of services. They describe the method and sequence in which service operating systems work and […]

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Standard Communication Procedure

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What is communication? Communication is the process of sharing information in a simplistic form that is from the sender to the receiver and getting feedback. Why do we communicate? We communicate to – Enhance relationships […]

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Up-Selling and Cross-Selling Process

a-waiter-promoting-hotel-products

Up-selling and Cross-selling is a common term that is used in the hospitality industry to refer to the act of promoting products to customers. It emanates from a simple word “SELLING” Selling Selling simply means […]

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