Handling Conventional and Conferencing Clients

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Conventional and conferencing clients are the core business in most hotels and first-class hospitality establishments. Considering the fact that there is seasonality in hotel business especially at the coastal lines, most entrepreneurs and investors are diversifying their […]

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Hotel Bar service SOP

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A bar is a retail business enterprise that serves beverages, such as beer, wine, liquor, cocktails, and other soft drinks. The term “bar” also refers to the countertop and area where drinks are served. Bars […]

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How to Provide Quality Butler Service in Hotels

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The butler is an important factor in a team of professionals striving to deliver a high level of personalized service that exceeds not only the expectation of the client but will add his personal attributes […]

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High-End Restaurant Sop

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Excellent Customer Service in the Restaurant: Restaurant diners who believe that their servers are nothing but “food taxis;” carrying food and empty plates back and forth from the kitchen don’t understand how crucial servers are […]

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Maintenance Request Standard Procedure in Hotels

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Every hospitality establishment has a Maintenance Department that is dedicated to providing and maintaining a safe, orderly and respectful working environment which contributes to guest and staff satisfaction. It should be noted that there are […]

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