Maintenance Request Standard Procedure in Hotels

plumber on duty

Every hospitality establishment has a Maintenance Department that is dedicated to providing and maintaining a safe, orderly and respectful working environment which contributes to guest and staff satisfaction. It should be noted that there are […]

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SOPs for Attending to a Hotel Guest Room

A photo showing a standard hotel guest room

A hotel is an enterprise that provides paid accommodation on a short-term basis. Hotel rooms are usually numbered or named in some smaller hotels to allow guests to easily identify their room. Some boutique or […]

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Hotel Conferencing Operations Work Instruction

Business-Meeting-in-Hotel-Conference-Room

Conferencing refers to proceedings where people get together to reflect on a particular topic. Conferences are more often held externally as they involve larger numbers of attendees and people from different businesses. Hotels’ Conference & […]

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Outside Catering Work Instruction

Conference-room-outside-catering-setup

Purpose of this procedure – To provide effective and reliable outside catering services Scope – it applies to all the outside catering services. Terminologies: Mis-en-place – Pre-preparation Responsibility – The Restaurant Manager shall be responsible […]

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Food and Beverage Service Work Instruction

Hotel-waitress-at-workstation

Purpose – To provide food and beverage sales and service in a timely and efficient manner while ensuring customer satisfaction Scope – Applies to all food and beverage preparation, service and sales at the hotel […]

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