Handling Conventional and Conferencing Clients

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Conventional and conferencing clients are the core business in most hotels and first-class hospitality establishments. Considering the fact that there is seasonality in hotel business especially at the coastal lines, most entrepreneurs and investors are diversifying their […]

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Guest Complaint Handling SOP

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In the hospitality industry, both complaint, and compliments are supposed to be handled equally. In most cases, complaints are more important to the company than compliments because of the fact that the former acts as […]

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Fine Dining Restaurant Service SOP

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From customer service to place settings and posture, there are many rules and standards that are expected to be followed when working in a fine-dining environment. Though some of these etiquette practices may seem like […]

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High-End Restaurant Sop

High-end-restaurant-table-setup

Excellent Customer Service in the Restaurant: Restaurant diners who believe that their servers are nothing but “food taxis;” carrying food and empty plates back and forth from the kitchen don’t understand how crucial servers are […]

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