Hotel Conferencing Operations Work Instruction

Business-Meeting-in-Hotel-Conference-Room

Conferencing refers to proceedings where people get together to reflect on a particular topic. Conferences are more often held externally as they involve larger numbers of attendees and people from different businesses. Hotels’ Conference & […]

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Outside Catering Work Instruction

Conference-room-outside-catering-setup

Purpose of this procedure – To provide effective and reliable outside catering services Scope – it applies to all the outside catering services. Terminologies: Mis-en-place – Pre-preparation Responsibility – The Restaurant Manager shall be responsible […]

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Food and Beverage Service Work Instruction

Hotel-waitress-at-workstation

Purpose – To provide food and beverage sales and service in a timely and efficient manner while ensuring customer satisfaction Scope – Applies to all food and beverage preparation, service and sales at the hotel […]

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Hotel Guest Departure SOP

A-guest-checking-out-at-hotel-reception

Hotel departure is part of the final stages of the guest cycle. It examines the various activities involved in checkout and bill settlement. Check out involves the front desk as also other departments such as […]

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Hotel Reservations SOP

Hotel-reservation-staff-on-duty

Ensuring that the front office has clear and consistent reservation procedures is one of the best ways to increase a hotel’s efficiency. Reservations are the most reliable revenue stream for hotels, and they affect everything […]

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