Handling Conventional and Conferencing Clients

international-conference

Conventional and conferencing clients are the core business in most hotels and first-class hospitality establishments. Considering the fact that there is seasonality in hotel business especially at the coastal lines, most entrepreneurs and investors are diversifying their […]

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Guest Complaint Handling SOP

an-angry-customer-complaining-about-dissatisfaction

In the hospitality industry, both complaint, and compliments are supposed to be handled equally. In most cases, complaints are more important to the company than compliments because of the fact that the former acts as […]

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Hotel Laundry and Public Area SOP

hotel-front

Hotel Laundry SOP Your pledge: To provide an alternative, timely and careful handling of guest’s clothing. Same day “express” laundry service will be available seven days per week, for dry cleaning and normal laundry.“Express” laundry […]

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Fine Dining Restaurant Service SOP

fine-dining-breakfast-service

From customer service to place settings and posture, there are many rules and standards that are expected to be followed when working in a fine-dining environment. Though some of these etiquette practices may seem like […]

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How to Provide Quality Butler Service in Hotels

butler-service

The butler is an important factor in a team of professionals striving to deliver a high level of personalized service that exceeds not only the expectation of the client but will add his personal attributes […]

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SOPs for Attending to a Hotel Guest Room

A photo showing a standard hotel guest room

A hotel is an enterprise that provides paid accommodation on a short-term basis. Hotel rooms are usually numbered or named in some smaller hotels to allow guests to easily identify their room. Some boutique or […]

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