Handling Conventional and Conferencing Clients

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Conventional and conferencing clients are the core business in most hotels and first-class hospitality establishments. Considering the fact that there is seasonality in hotel business especially at the coastal lines, most entrepreneurs and investors are diversifying their […]

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Fine Dining Restaurant Service SOP

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From customer service to place settings and posture, there are many rules and standards that are expected to be followed when working in a fine-dining environment. Though some of these etiquette practices may seem like […]

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How to Provide Quality Butler Service in Hotels

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The butler is an important factor in a team of professionals striving to deliver a high level of personalized service that exceeds not only the expectation of the client but will add his personal attributes […]

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Hotel Conferencing Operations Work Instruction

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Conferencing refers to proceedings where people get together to reflect on a particular topic. Conferences are more often held externally as they involve larger numbers of attendees and people from different businesses. Hotels’ Conference & […]

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Hotel Switchboard SOP

Switchboard-operator-at-workstation

Switchboard operators work for major hospitality establishments where invasions of telephone calls are handled. The operator helps callers by answering or connecting the caller to the appropriate person or department. With the invention of technology […]

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Food and Beverage Service Work Instruction

Hotel-waitress-at-workstation

Purpose – To provide food and beverage sales and service in a timely and efficient manner while ensuring customer satisfaction Scope – Applies to all food and beverage preparation, service and sales at the hotel […]

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