Hotel Laundry and Public Area SOP

December 6, 2019 No Comments

Your pledge: To provide an alternative, timely and careful handling of guest’s clothing.

Same day “express” laundry service will be available seven days per week, for dry cleaning and normal laundry.
“Express” laundry is collected by 10:00 am and returned the same day by 6:00 pm.
Regular laundry is to be delivered within 48 hours.
Before placing a caller on hold, the team member will ask for permission to do so and wait for a response.
If calls are placed on hold, contact is made very forty seconds offering the caller the choice of remaining on hold, leaving a message, or receiving a call-back.
Callers who are transferred to a different department will be advised whom they are being connected to. Calls will not be screened.

Your pledge: Guests will enjoy the hygienic tidy and comfortable the Hotel public areas.

Housekeeping trolleys and equipment will always be neatly arranged and appear clean and well organized.
Equipment, such as vacuum cleaners, will never be left unattended; cords and wet floors will not be left exposed to guests unless warning signs are present.
All team members will take ownership for the presentation of the public areas and will actively ensure they remain presentable.
All public washrooms will be tidy and fresh at all times, including ample stock of paper products and soap.
Appropriate and presentable signage shall be used to inform the public. For example, slippery floor, cleaning in progress and maintenance repairs in progress.