Managing Service Process in Hotels

Managing service process in hotels

Ultimately one thing really matters in the service encounter – “the customer’s perceptions of what occurred” Processes are the architecture of services. They describe the method and sequence in which service operating systems work and […]

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Enhancing Customer Satisfaction in Hotels

guests-being-served-at-hotel-terrace-restaurant

Customers are the main reason for being in any business. As an entrepreneur, you must devise ways in which you would like customers to feel when they visit your establishment. Remember that, the first impression […]

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Standard Communication Procedure

conference-participants-in-group-discussion

What is communication? Communication is the process of sharing information in a simplistic form that is from the sender to the receiver and getting feedback. Why do we communicate? We communicate to – Enhance relationships […]

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Up-Selling and Cross-Selling Process

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Up-selling and Cross-selling is a common term that is used in the hospitality industry to refer to the act of promoting products to customers. It emanates from a simple word “SELLING” Selling Selling simply means […]

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Food and Beverage SOP

wine-service

The Food & Beverage standard procedures is a clear step by step well-documented and prepared F & B operation tasks mostly focused on guest service issues, for prospective and current Managers seeking information the technical […]

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Health Club, Spa and Animation SOP

fitness-studio

Health Club, Spa, and Animation provide very essential services to enhance guests’ recreation and physical fitness during their stay at a hotel. The following are the recommended procedures for this department; Reception Guests will be […]

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