Hotel Switchboard SOP

Switchboard-operator-at-workstation

Switchboard operators work for major hospitality establishments where invasions of telephone calls are handled. The operator helps callers by answering or connecting the caller to the appropriate person or department. With the invention of technology […]

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Outside Catering Work Instruction

Conference-room-outside-catering-setup

Purpose of this procedure – To provide effective and reliable outside catering services Scope – it applies to all the outside catering services. Terminologies: Mis-en-place – Pre-preparation Responsibility – The Restaurant Manager shall be responsible […]

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Hotel Business Centre SOP

Guest-Interacting-at-Hotel-Business

A business centre is a unique complete business solution geared for public access at hotels, and resorts. Utilizing the combination of secure Internet station browser and our high-end multi-function devices, business centres offer high-speed internet […]

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Hotel Guest Arrival SOP

Hotel-doormen-at-the-entrance

Hotel guests can get a warm feeling from something simple like a smile from the doorman. The question is; “how can you inject the “WOW” factor into a welcome that makes your hotel stand out […]

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Procedure for Receiving Raw Materials

Storekeeper-in-his-office

Hospitality establishments have adopted procedures that govern the receiving process of raw materials or inputs in the organization. There are no specific laws that govern this process, especially in the private sector. However, in public […]

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Hotel Reservations SOP

Hotel-reservation-staff-on-duty

Ensuring that the front office has clear and consistent reservation procedures is one of the best ways to increase a hotel’s efficiency. Reservations are the most reliable revenue stream for hotels, and they affect everything […]

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