Food Production SOP

A photo of chefs-preparing-food-in-the-kitchen

The term food production is used in many places like homes, hotels, restaurants and other hospitality establishments. Food production involves the preparation of raw materials which are transformed into readymade food products for human consumption. […]

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Hotel Conferencing Operations Work Instruction

Business-Meeting-in-Hotel-Conference-Room

Conferencing refers to proceedings where people get together to reflect on a particular topic. Conferences are more often held externally as they involve larger numbers of attendees and people from different businesses. Hotels’ Conference & […]

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Analyzing the Profitability and Popularity Index of Restaurant Menus

Are you a restaurant owner or manager? Does your business reap enough on returns on investment? To get a clear picture of how you can maximize your profits out of menu sales, please watch this […]

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Hotel Switchboard SOP

Switchboard-operator-at-workstation

Switchboard operators work for major hospitality establishments where invasions of telephone calls are handled. The operator helps callers by answering or connecting the caller to the appropriate person or department. With the invention of technology […]

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Outside Catering Work Instruction

Conference-room-outside-catering-setup

Purpose of this procedure – To provide effective and reliable outside catering services Scope – it applies to all the outside catering services. Terminologies: Mis-en-place – Pre-preparation Responsibility – The Restaurant Manager shall be responsible […]

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Food and Beverage Service Work Instruction

Hotel-waitress-at-workstation

Purpose – To provide food and beverage sales and service in a timely and efficient manner while ensuring customer satisfaction Scope – Applies to all food and beverage preparation, service and sales at the hotel […]

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Hotel Guest Departure SOP

A-guest-checking-out-at-hotel-reception

Hotel departure is part of the final stages of the guest cycle. It examines the various activities involved in checkout and bill settlement. Check out involves the front desk as also other departments such as […]

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Hotel Business Centre SOP

Guest-Interacting-at-Hotel-Business

A business centre is a unique complete business solution geared for public access at hotels, and resorts. Utilizing the combination of secure Internet station browser and our high-end multi-function devices, business centres offer high-speed internet […]

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