How to Provide Quality Butler Service in Hotels

butler-service

The butler is an important factor in a team of professionals striving to deliver a high level of personalized service that exceeds not only the expectation of the client but will add his personal attributes […]

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High-End Restaurant Sop

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Excellent Customer Service in the Restaurant: Restaurant diners who believe that their servers are nothing but “food taxis;” carrying food and empty plates back and forth from the kitchen don’t understand how crucial servers are […]

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Seafood Restaurant Operations SOP

Sea-food

A seafood restaurant is a restaurant that specializes in seafood cuisine and seafood dishes, such as fish and shellfish, prawns, lobster e.t.c. Dishes may include freshwater fish. The concept may focus on the preparation and […]

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Maintenance Request Standard Procedure in Hotels

plumber on duty

Every hospitality establishment has a Maintenance Department that is dedicated to providing and maintaining a safe, orderly and respectful working environment which contributes to guest and staff satisfaction. It should be noted that there are […]

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Dos and Don’ts in Talent Acquisition Process

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Hospitality experts/managers play a major role in the recruitment process for new employees in the industry. In order to perform an excellent job of conducting employment interviews and evaluating applicants, it takes more time than […]

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Inventory Management Standard Procedure

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Inventory management procedure is important to the hospitality industry because it allows for consistency between the facilities, simplification of processes, accountability and a resource for inventory information.  This procedure provides a tool for the effective […]

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Food Production SOP

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The term food production is used in many places like homes, hotels, restaurants and other hospitality establishments. Food production involves the preparation of raw materials which are transformed into readymade food products for human consumption. […]

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Hotel Conferencing Operations Work Instruction

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Conferencing refers to proceedings where people get together to reflect on a particular topic. Conferences are more often held externally as they involve larger numbers of attendees and people from different businesses. Hotels’ Conference & […]

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