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The Best Employee Performance Appraisal System for Employers
Performance Appraisal is a regular review of an employee’s job evaluation and overall contribution to a company’s achievements and growth. Perhaps you are wondering, or asking yourself about the most effective way to evaluate your […]
Standard Procedure for Receiving Materials
Hotel/hospitality establishments have adopted procedures that govern the receiving process of materials or inputs in the organization. There are no specific laws that govern this process, especially in the private sector. However, in public sectors, […]
Hotel Kids Club SOP
A kids club is a facility that cares for children while their parents are enjoying themselves in hotels and hospitality establishment. Kids clubs are compared to modern daycare facility as it is currently known in […]
Handling Conventional and Conferencing Clients
Conventional and conferencing clients are the core business in most hotels and first-class hospitality establishments. Considering the fact that there is seasonality in hotel business especially at the coastal lines, most entrepreneurs and investors are diversifying their […]
Guest Complaint Handling SOP
In the hospitality industry, both complaint, and compliments are supposed to be handled equally. In most cases, complaints are more important to the company than compliments because of the fact that the former acts as […]
Hotel Laundry and Public Area SOP
Hotel Laundry SOP Your pledge: To provide an alternative, timely and careful handling of guest’s clothing. Same day “express” laundry service will be available seven days per week, for dry cleaning and normal laundry. “Express” […]
Dealing With Colleagues at Work
Always treat your co-workers the way you would like to be treated You & Me is the new code of practice on how to treat one another and deal with clients. Everyone wants to feel […]
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Banqueting and Meetings Service SOP
Banquet service is more elaborate due to the scope of the event or size of the number of people present. Banquet service always varies depending on the set-up of the event. Service type offered depends on […]
Hotel Bar service SOP
A bar is a retail business enterprise that serves beverages, such as beer, wine, liquor, cocktails, and other soft drinks. The term “bar” also refers to the countertop and area where drinks are served. Bars […]
