Room service is part of the hotel operations where they serve food conveniently to their respective guest rooms by just calling the room service department and place an order of food and drinks to be […]
Hotel Room Service SOP
Fine Dining Restaurant Service SOP
From customer service to place settings and posture, there are many rules and standards that are expected to be followed when working in a fine-dining environment. Though some of these etiquette practices may seem like […]
How to Provide Quality Butler Service in Hotels
The butler is an important factor in a team of professionals striving to deliver a high level of personalized service that exceeds not only the expectation of the client but will add his personal attributes […]
High-End Restaurant Sop
Excellent Customer Service in the Restaurant: Restaurant diners who believe that their servers are nothing but “food taxis;” carrying food and empty plates back and forth from the kitchen don’t understand how crucial servers are […]
Seafood Restaurant Operations SOP
A seafood restaurant is a restaurant that specializes in seafood cuisine and seafood dishes, such as fish and shellfish, prawns, lobster e.t.c. Dishes may include freshwater fish. The concept may focus on the preparation and […]
Maintenance Request Standard Procedure in Hotels
Every hospitality establishment has a Maintenance Department that is dedicated to providing and maintaining a safe, orderly and respectful working environment which contributes to guest and staff satisfaction. It should be noted that there are […]
Dos and Don’ts in Talent Acquisition Process
Hospitality experts/managers play a major role in the recruitment process for new employees in the industry. In order to perform an excellent job of conducting employment interviews and evaluating applicants, it takes more time than […]
SOPs for Attending to a Hotel Guest Room
A hotel is an enterprise that provides paid accommodation on a short-term basis. Hotel rooms are usually numbered or named in some smaller hotels to allow guests to easily identify their room. Some boutique or […]
Work Instructions for Cleaning a Hotel Kitchen
One of the main challenges of operating hotels and hospitality establishments is keeping the kitchen clean. With many activities taking place all the time, from parsley ground into the cutting boards, to inexplicable items being […]
Inventory Management Standard Procedure
Inventory management procedure is important to the hospitality industry because it allows for consistency between the facilities, simplification of processes, accountability and a resource for inventory information. This procedure provides a tool for the effective […]
