Hotel Laundry SOP Your pledge: To provide an alternative, timely and careful handling of guest’s clothing. Same day “express” laundry service will be available seven days per week, for dry cleaning and normal laundry.“Express” laundry […]
Dealing With Colleagues at Work
Always treat your co-workers the way you would like to be treated You & Me is the new code of practice on how to treat one another and deal with clients. Everyone wants to feel […]
Banqueting and Meetings Service SOP
Banquet service is more elaborate due to the scope of the event or size of the number of people present. Banquet service always varies depending on the set-up of the event. Service type offered depends on […]
Hotel Bar service SOP
A bar is a retail business enterprise that serves beverages, such as beer, wine, liquor, cocktails, and other soft drinks. The term “bar” also refers to the countertop and area where drinks are served. Bars […]
Hotel Room Service SOP
Room service is part of the hotel operations where they serve food conveniently to their respective guest rooms by just calling the room service department and place an order of food and drinks to be […]
Fine Dining Restaurant Service SOP
From customer service to place settings and posture, there are many rules and standards that are expected to be followed when working in a fine-dining environment. Though some of these etiquette practices may seem like […]
How to Provide Quality Butler Service in Hotels
The butler is an important factor in a team of professionals striving to deliver a high level of personalized service that exceeds not only the expectation of the client but will add his personal attributes […]
High-End Restaurant Sop
Excellent Customer Service in the Restaurant: Restaurant diners who believe that their servers are nothing but “food taxis;” carrying food and empty plates back and forth from the kitchen don’t understand how crucial servers are […]
Seafood Restaurant Operations SOP
A seafood restaurant is a restaurant that specializes in seafood cuisine and seafood dishes, such as fish and shellfish, prawns, lobster e.t.c. Dishes may include freshwater fish. The concept may focus on the preparation and […]
Maintenance Request Standard Procedure in Hotels
Every hospitality establishment has a Maintenance Department that is dedicated to providing and maintaining a safe, orderly and respectful working environment which contributes to guest and staff satisfaction. It should be noted that there are […]