Standard Procedure for Receiving Materials

hotel-stores-receiving-area

Hotel/hospitality establishments have adopted procedures that govern the receiving process of materials or inputs in the organization. There are no specific laws that govern this process, especially in the private sector. However, in public sectors, […]

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Handling Conventional and Conferencing Clients

international-conference

Conventional and conferencing clients are the core business in most hotels and first-class hospitality establishments. Considering the fact that there is seasonality in hotel business especially at the coastal lines, most entrepreneurs and investors are diversifying their […]

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Guest Complaint Handling SOP

an-angry-customer-complaining-about-dissatisfaction

In the hospitality industry, both complaint, and compliments are supposed to be handled equally. In most cases, complaints are more important to the company than compliments because of the fact that the former acts as […]

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Hotel Laundry and Public Area SOP

hotel-front

Hotel Laundry SOP Your pledge: To provide an alternative, timely and careful handling of guest’s clothing. Same day “express” laundry service will be available seven days per week, for dry cleaning and normal laundry.“Express” laundry […]

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Banqueting and Meetings Service SOP

meeting-hall-in-delhi

Banquet service is more elaborate due to the scope of the event or size of the number of people present. Banquet service always varies depending on the set-up of the event. Service type offered depends on […]

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