Maintenance Request Standard Procedure in Hotels

plumber on duty

Every hospitality establishment has a Maintenance Department that is dedicated to providing and maintaining a safe, orderly and respectful working environment which contributes to guest and staff satisfaction. It should be noted that there are […]

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Dos and Don’ts in Talent Acquisition Process

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Hospitality experts/managers play a major role in the recruitment process for new employees in the industry. In order to perform an excellent job of conducting employment interviews and evaluating applicants, it takes more time than […]

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Work Instructions for Cleaning a Hotel Kitchen

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One of the main challenges of operating hotels and hospitality establishments is keeping the kitchen clean. With many activities taking place all the time, from parsley ground into the cutting boards, to inexplicable items being […]

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Inventory Management Standard Procedure

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Inventory management procedure is important to the hospitality industry because it allows for consistency between the facilities, simplification of processes, accountability and a resource for inventory information.  This procedure provides a tool for the effective […]

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Food Production SOP

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The term food production is used in many places like homes, hotels, restaurants and other hospitality establishments. Food production involves the preparation of raw materials which are transformed into readymade food products for human consumption. […]

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Hotel Conferencing Operations Work Instruction

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Conferencing refers to proceedings where people get together to reflect on a particular topic. Conferences are more often held externally as they involve larger numbers of attendees and people from different businesses. Hotels’ Conference & […]

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Analyzing the Profitability and Popularity Index of Restaurant Menus

Are you a restaurant owner or manager? Does your business reap enough on returns on investment? To get a clear picture of how you can maximize your profits out of menu sales, please watch this […]

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Hotel Switchboard SOP

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Switchboard operators work for major hospitality establishments where invasions of telephone calls are handled. The operator helps callers by answering or connecting the caller to the appropriate person or department. With the invention of technology […]

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Outside Catering Work Instruction

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Purpose of this procedure – To provide effective and reliable outside catering services Scope – it applies to all the outside catering services. Terminologies: Mis-en-place – Pre-preparation Responsibility – The Restaurant Manager shall be responsible […]

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