Fine Dining Restaurant Service SOP

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From customer service to place settings and posture, there are many rules and standards that are expected to be followed when working in a fine-dining environment. Though some of these etiquette practices may seem like […]

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High-End Restaurant Sop

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Excellent Customer Service in the Restaurant: Restaurant diners who believe that their servers are nothing but “food taxis;” carrying food and empty plates back and forth from the kitchen don’t understand how crucial servers are […]

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Maintenance Request Standard Procedure in Hotels

plumber on duty

Every hospitality establishment has a Maintenance Department that is dedicated to providing and maintaining a safe, orderly and respectful working environment which contributes to guest and staff satisfaction. It should be noted that there are […]

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Dos and Don’ts in Talent Acquisition Process

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Hospitality experts/managers play a major role in the recruitment process for new employees in the industry. In order to perform an excellent job of conducting employment interviews and evaluating applicants, it takes more time than […]

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Work Instructions for Cleaning a Hotel Kitchen

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One of the main challenges of operating hotels and hospitality establishments is keeping the kitchen clean. With many activities taking place all the time, from parsley ground into the cutting boards, to inexplicable items being […]

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Inventory Management Standard Procedure

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Inventory management procedure is important to the hospitality industry because it allows for consistency between the facilities, simplification of processes, accountability and a resource for inventory information.  This procedure provides a tool for the effective […]

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