Welcome to Green World Hospitality Expert Blog – A New Dawn for Hospitality Investors and Hotel Managers
Purpose – To provide food and beverage sales and service in a timely and efficient manner while ensuring customer satisfaction Scope – Applies to all food and beverage preparation, service and sales at the hotel […]
Hotel departure is part of the final stages of the guest cycle. It examines the various activities involved in checkout and bill settlement. Check out involves the front desk as also other departments such as […]
A business centre is a unique complete business solution geared for public access at hotels, and resorts. Utilizing the combination of secure Internet station browser and our high-end multi-function devices, business centres offer high-speed internet […]
A hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with […]
Hotel guests can get a warm feeling from something simple like a smile from the doorman. The question is; “how can you inject the “WOW” factor into a welcome that makes your hotel stand out […]
Hospitality establishments have adopted procedures that govern the receiving process of raw materials or inputs in the organization. There are no specific laws that govern this process, especially in the private sector. However, in public […]
Ensuring that the front office has clear and consistent reservation procedures is one of the best ways to increase a hotel’s efficiency. Reservations are the most reliable revenue stream for hotels, and they affect everything […]
Ultimately one thing really matters in the service encounter – “the customer’s perceptions of what occurred” Processes are the architecture of services. They describe the method and sequence in which service operating systems work and […]
Most hotels are good at advertising. They have the right slogans and advertise in the best places. However, the creation of a brand is more than a marketing strategy. The nature of the hotel’s brand […]
Customers are the main reason for being in any business. As an entrepreneur, you must devise ways in which you would like customers to feel when they visit your establishment. Remember that, the first impression […]
