Hotel guest relations officer (GRO) GRO one of the first hotel workers to greet guests as they arrive. He/she provides hotel guests with excellent service to enhance their experience. The GRO gives each guest a […]
Hotel Guest Relations SOP
Banqueting and Meeting SOP
Banqueting Service Sequence A banquet service is more elaborate due to the scope of the event or size of the number of people present. Banquet service always varies depending on the set-up of the event. […]
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Hotel Room Service SOP
What is room service? Room service is part of the hotel operations where they serve food conveniently to their respective guest rooms. It involves a guest calling the service department and place an order of […]
