Enhancing Customer Satisfaction in Hotels

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Customers are the main reason for being in any business. As an entrepreneur, you must devise ways in which you would like customers to feel when they visit your establishment. Remember that, the first impression […]

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Standard Communication Procedure

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What is communication? Communication is the process of sharing information in a simplistic form that is from the sender to the receiver and getting feedback. Why do we communicate? We communicate to – Enhance relationships […]

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Housekeeping Standard Operating Procedure

hotel-balcony

Housekeeping department plays an important role in the hotel industry. One of the most important elements to success in hotels is how clean their rooms are. Guests are unlikely to return to a hotel that […]

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