Managing Service Process in Hotels

Managing service process in hotels

Ultimately one thing really matters in the service encounter – “the customer’s perceptions of what occurred” Processes are the architecture of services. They describe the method and sequence in which service operating systems work and […]

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Enhancing Customer Satisfaction in Hotels

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Customers are the main reason for being in any business. As an entrepreneur, you must devise ways in which you would like customers to feel when they visit your establishment. Remember that, the first impression […]

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Standard Communication Procedure

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What is communication? Communication is the process of sharing information in a simplistic form that is from the sender to the receiver and getting feedback. Why do we communicate? We communicate to – Enhance relationships […]

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