Hotel Reservations SOP

Hotel-reservation-staff-on-duty

Ensuring that the front office has clear and consistent reservation procedures is one of the best ways to increase a hotel’s efficiency. Reservations are the most reliable revenue stream for hotels, and they affect everything […]

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Managing Service Process in Hotels

Managing service process in hotels

Ultimately one thing really matters in the service encounter – “the customer’s perceptions of what occurred” Processes are the architecture of services. They describe the method and sequence in which service operating systems work and […]

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