Managing Service Process in Hotels

Managing service process in hotels

Ultimately one thing really matters in the service encounter – “the customer’s perceptions of what occurred” Processes are the architecture of services. They describe the method and sequence in which service operating systems work and […]

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Hotel Promise to Guests

hotel-restaurant-setup

Most hotels are good at advertising. They have the right slogans and advertise in the best places. However, the creation of a brand is more than a marketing strategy. The nature of the hotel’s brand […]

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Standard Communication Procedure

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What is communication? Communication is the process of sharing information in a simplistic form that is from the sender to the receiver and getting feedback. Why do we communicate? We communicate to – Enhance relationships […]

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Up-Selling and Cross-Selling Process

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Up-selling and Cross-selling is a common term that is used in the hospitality industry to refer to the act of promoting products to customers. It emanates from a simple word “SELLING” Selling Selling simply means […]

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