Creamy Porridge with Summer Berries

Creamy-porridge-with-summer-berries

Preparation time 5 minutes. Serves: 2 Ingredients 600ml water125g porridge oats150ml skimmed milk1 handful fresh, frozen and thawed, canned or cooked berries (such as raspberries, strawberries, blackberries or cranberries. Procedure Place the water and oats […]

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Procedure for Receiving Raw Materials

Storekeeper-in-his-office

Hospitality establishments have adopted procedures that govern the receiving process of raw materials or inputs in the organization. There are no specific laws that govern this process, especially in the private sector. However, in public […]

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Hotel Reservations SOP

Hotel-reservation-staff-on-duty

Ensuring that the front office has clear and consistent reservation procedures is one of the best ways to increase a hotel’s efficiency. Reservations are the most reliable revenue stream for hotels, and they affect everything […]

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Managing Service Process in Hotels

Managing service process in hotels

Ultimately one thing really matters in the service encounter – “the customer’s perceptions of what occurred” Processes are the architecture of services. They describe the method and sequence in which service operating systems work and […]

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Enhancing Customer Satisfaction in Hotels

guests-being-served-at-hotel-terrace-restaurant

Customers are the main reason for being in any business. As an entrepreneur, you must devise ways in which you would like customers to feel when they visit your establishment. Remember that, the first impression […]

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