Guest Relations Standard Operating Procedure

A guest-being-served-at-the-reception

A hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with […]

Continue Reading

You may also like

Guest Arrival Standard Operating Procedures

Hotel-doormen-at-the-entrance

Hotel guests can get a warm feeling from something simple like a smile from the doorman. The question is; “how can you inject the “WOW” factor into a welcome that makes your hotel stand out […]

Continue Reading

You may also like

Creamy Porridge with Summer Berries

Creamy-porridge-with-summer-berries

Preparation time 5 minutes. Serves: 2 Ingredients 600ml water125g porridge oats150ml skimmed milk1 handful fresh, frozen and thawed, canned or cooked berries (such as raspberries, strawberries, blackberries or cranberries. Procedure Place the water and oats […]

Continue Reading

You may also like

Guest Arrival Standard Operating Procedure

Hotel-front-guest-entrance

Hotel guests can get a warm feeling from something simple like a smile from the doorman. The question is; “how can you inject the “WOW” factor into a welcome that makes your hotel stand out […]

Continue Reading

You may also like

Procedure for Receiving Raw Materials

Storekeeper-in-his-office

Hospitality establishments have adopted procedures that govern the receiving process of raw materials or inputs in the organization. There are no specific laws that govern this process, especially in the private sector. However, in public […]

Continue Reading

You may also like

Hotel Reservations Standard Operating Procedure

Hotel-reservation-staff-on-duty

Ensuring that the front office has clear and consistent reservation procedures is one of the best ways to increase a hotel’s efficiency. Reservations are the most reliable revenue stream for hotels, and they affect everything […]

Continue Reading

You may also like