Green World Hospitality Blog was established by Hotel Experts to promote professionalism as well as enhancing standards in hotels. Hotel investors should take a new direction in rebranding their operations to ensure consistent service delivery.
As Hotel Experts, our distinctive approach is designed to make Hotel operations clear. We emphasize on the implementation of standard operating procedures as well as quality management. Competition in the hotel industry is intense with the changing trends.
Similarly, the demands, and preferences for customer satisfaction are dynamic. It is impossible to sit still and expect positive results. Therefore, to be the preferred choice in the market, one must constantly improve on customer service delivery.
The Principle of Green World Hospitality Blog
The main principle of this blog is for Hotel Experts to give advice Hotel investors/Managers, This is in line with the DOs and Don’ts in while creating favorable work environment for effective service delivery.
“Each hotel department is unique in terms of service delivery. You will discover that some of the standards are repeated throughout the hotel operations. Most of these standards have emerged as clear and compelling statements of service culture in hotels.” Says the Hotel Experts.
The standards for each department have been developed keeping in mind;
A flow of a sequential order of ctivities which a guest goes through in the course of his stay at hotels.
A creation of an exhaustive set of Standard Operating Procedures (SPO’s). These include the “how to” for achieving and conforming to hotel brand standards.
The ease of usage and understanding of these standards by all associates. This also includes clarity on how to absorb them thoroughly.
The ability to use a mystery guest audit to ensure the adherence and conformity to brand standard.
This blog is not designed to be a substitute for a training manual or policy manual.
Standards operating procedures should be brief enough for each employee to memorize their actions in any given situation.
The standards operating procedures will be used as the basis of performance evaluation based on self and external audits conducted periodically.
In addition, the author has incorporated ancillary information that will help chefs to discover more on cookery. This is posted under the category of ‘Recipes’. All other information that may deem important has been posted under the blog category.
Thanking you for your patronage.